FAQ

Web Hosting General Questions

Find answers to frequently asked questions about website hosting service

Web hosting is a service that makes your website available on the internet. The hosting service provides a secure online space to store your website’s files: the code, images, text, and other content. Simply put, you need a hosting plan to make your site up and accessible for everyone.

Buying a web hosting plan with Blue Apple Hosting is very simple – click here to the pricing table, choose one of the web hosting packages, and click the Order Now button.

Once you’ve entered the checkout page, one of our representatives will be in contact with you to set everything up according to your needs. A personal human touch 🙂

Blue Apple Hosting is one of the few web hosting providers that offer human one on one support 24/7.  (No Tickets and emails) You will get any kind of assistance you need – Blue Apple Hosting Customer Success team consists of experts willing to go the extra mile to solve your issues as quickly as possible.

So, if you need any help, don’t hesitate to contact us. Or tap on the What’sApp icon on the bottom right of this page.

24/7 Monitoring
Our entire Web Hosting environment is monitored 24 hours a day, 7 days a week using sophisticated monitoring software which supervises all aspects of our hosting infrastructure.

Yes, we offer free unlimited website migration with little to no downtime.

Before moving websites from other hosting companies to Blue Apple Hosting, buy one of our hosting plans first. After that, contact our support to submit a request for website migration.

We pride ourselves on servicing our customers with personal assistance, instead of bots and all assistance/support done with this so called automated ticket system. Which leave customers frustrated waiting for automated replies that often come in too late and still not answered correctly.

Our support is available telephonically. The human touch 🙂

20+ Years of Hosting Experience
Blue Apple Hosting have been in business since 2001 we have become trusted and renowned for providing the best Web Hosting in South Africa.
 
60-Day Money Back Guarantee
We are so confident in our Web Hosting plans that we offer all customers a 60-day money back guarantee if you are not happy with our Web Hosting solution or service.
 
Unmatched Support
Our team is passionate about the services we offer and constantly strives to be the leading Web Hosting company in South Africa by providing support that is unmatched in our industry. No Bots, no support tickets. Only one one human support.
 
Local is Lekker
All our Web Hosting servers are located in Johannesburg, South Africa. Ensuring that your website has the best possible speeds when serving the South African market.

Yes, each managed web hosting package comes with a cPanel.  It helps you set up your website hosting accounts, manage your services, monitor resource usage, create email addresses, and install a content management system. Besides that, every user can have full control over their website hosting services by getting access to tools like SSH, WP-CLI, PHP version control,  MySQL manager, and many more. All can be found in cPanel control panel.

A web hosting control panel is different from the admin panel of your website, which is created when installing a CMS. WordPress dashboard is one of the most popular examples of such panels.

No. Blue Apple Hosting managed hosting plans make it as easy as possible for beginners to create and grow their websites.

Thanks to our intuitive cPanel, you can perform multiple tasks easily without prior technical knowledge. Those include setting up a professional email address, installing a content management system.

If you face any issues, we offer 24/7 support  to walk you through all sorts of tasks.

In short, yes. While WordPress is a free content management system, you need to buy a hosting plan and a domain name to create a WordPress website.

Impeccable Uptime & Reliability.

Our Web Hosting plans are backed by a 99.9% Uptime Guarantee. We have a proven track record and have become renowed for stability, security, reliability and performance.